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Zero Outages, Maximum Security in Your IT Processes

24/7 proactive monitoring, SLA-guaranteed ticketing system, remote and onsite professional IT support services.

Zero Outages, Maximum Security in Your IT Processes

Your business needs a fast and reliable support structure against any issues in its technology infrastructure. With our advanced ticket system, your requests instantly reach our technical experts and are resolved within the timeframes set by Service Level Agreement (SLA) contracts.

Instead of waiting for issues to occur, we proactively monitor your infrastructure 24/7 with RMM (Remote Monitoring & Management) systems and prevent potential failures before they happen. For hardware or physical connection problems where remote troubleshooting is insufficient, our equipped field team quickly reaches your location to provide 'Onsite Support'.

We are the most reliable address for the Turkey operations of global technology companies and data centers based abroad. As a white-label partner, we undertake 'Comprehensive Field Support' and 'Smart Hands' services on behalf of our foreign partners, providing onsite IT support in Turkey to their clients with the same quality as their own brand.

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IT Support & Maintenance Services

What We Offer?

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Ticket System

Easily submit requests via web portal or email, and track your process step-by-step.

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24/7 RMM Monitoring

Your infrastructure is monitored non-stop through remote monitoring and management systems.

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SLA Guaranteed Processes

Guaranteed response and resolution times based on defined criticality levels.

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Onsite & Remote Support

Fast field support for hardware issues or instant resolution via highly secure remote connection tools for software bugs.

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Patch Management

Scheduled, regular application of OS, software and security patches.

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Backup Management

Automated backup verification and regular disaster recovery drills.

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Reporting

Monthly performance reports, incident summaries and proactive recommendations.

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Inventory Management

Recording submitted requests on a device and user basis to generate failure statistics.

Getting Started

1

Discovery

We learn about your infrastructure, mission-critical systems and SLA requirements.

2

Onboarding

RMM agents are installed, monitoring policies are configured and teams are onboarded.

3

Proactive Maintenance

Scheduled maintenance, patch management and continuous monitoring starts.

4

Continuous Improvement

Monthly reports and regular meetings drive continuous service quality improvement.

Support Packages

Customised support plans for businesses of all sizes.

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Standard

Business hours support, remote response and monthly maintenance.

09:00 – 18:00 Support
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Pro

Extended hours support, priority response and weekly reporting.

07:00 – 22:00 Support
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Enterprise

Full 24/7 coverage, dedicated engineer and SLA guarantee.

24/7 Support

Ready to Transform Your IT Infrastructure?

Tell us your challenge. Our experts will get back to you within one business day.