24/7 proactive monitoring, SLA-guaranteed ticketing system, remote and onsite professional IT support services.
Your business needs a fast and reliable support structure against any issues in its technology infrastructure. With our advanced ticket system, your requests instantly reach our technical experts and are resolved within the timeframes set by Service Level Agreement (SLA) contracts.
Instead of waiting for issues to occur, we proactively monitor your infrastructure 24/7 with RMM (Remote Monitoring & Management) systems and prevent potential failures before they happen. For hardware or physical connection problems where remote troubleshooting is insufficient, our equipped field team quickly reaches your location to provide 'Onsite Support'.
We are the most reliable address for the Turkey operations of global technology companies and data centers based abroad. As a white-label partner, we undertake 'Comprehensive Field Support' and 'Smart Hands' services on behalf of our foreign partners, providing onsite IT support in Turkey to their clients with the same quality as their own brand.

Easily submit requests via web portal or email, and track your process step-by-step.
Your infrastructure is monitored non-stop through remote monitoring and management systems.
Guaranteed response and resolution times based on defined criticality levels.
Fast field support for hardware issues or instant resolution via highly secure remote connection tools for software bugs.
Scheduled, regular application of OS, software and security patches.
Automated backup verification and regular disaster recovery drills.
Monthly performance reports, incident summaries and proactive recommendations.
Recording submitted requests on a device and user basis to generate failure statistics.
We learn about your infrastructure, mission-critical systems and SLA requirements.
RMM agents are installed, monitoring policies are configured and teams are onboarded.
Scheduled maintenance, patch management and continuous monitoring starts.
Monthly reports and regular meetings drive continuous service quality improvement.
Customised support plans for businesses of all sizes.
Business hours support, remote response and monthly maintenance.
Extended hours support, priority response and weekly reporting.
Full 24/7 coverage, dedicated engineer and SLA guarantee.
Tell us your challenge. Our experts will get back to you within one business day.